Coolray

The reviews provided illustrate a clear trend of dissatisfaction related to multiple aspects of service from Coolray. Key themes include:Service Effectiveness: Customers reported that the services performed did not effectively address their issues. For instance, one review mentions that after the Freon refill, the air conditioning systems continued to cycle without proper cooling, leading to an in... Read more

The reviews provided illustrate a clear trend of dissatisfaction related to multiple aspects of service from Coolray. Key themes include:Service Effectiveness: Customers reported that the services performed did not effectively address their issues. For instance, one review mentions that after the Freon refill, the air conditioning systems continued to cycle without proper cooling, leading to an increased power bill. This suggests a lack of genuine resolution to customer problems, which is a serious concern.Miscommunication and Expectations: A recurring issue highlighted by reviewers is the miscommunication regarding service offerings. One customer expected a tune-up for the advertised price of $29, only to find out that what they received was an inspection, leading to confusion and discontent. The employees' inability to clearly outline what services are included, and the inherent expectations for a lower price point, resulted in significant frustration.Pricing Transparency: Customers reported discrepancies between quoted service costs and actual charges. One reviewer indicated an expectation of a $700 charge but was billed $825 instead. Such inconsistencies can erode trust and lead customers to feel taken advantage of. Customers want clarity and prompt resolution of pricing issues, which appears to be lacking.Customer Service Response: Reviews mention a lack of follow-up and responsiveness from Coolray's customer service. One customer described making multiple calls with minimal response. This reflects poorly on the company Read less