United Heating and Air Conditioning

This contractor receives a critically low WW Score of 32.8, driven by severe deficiencies across all dimensions. Pricing is the most damaging factor, with five reviews documenting overcharging, hidden fees, misrepresentation of costs, and deliberate installation of faulty parts to generate repeat service calls. Project completion is equally problematic—multiple reviews describe incomplete diagno... Read more

This contractor receives a critically low WW Score of 32.8, driven by severe deficiencies across all dimensions. Pricing is the most damaging factor, with five reviews documenting overcharging, hidden fees, misrepresentation of costs, and deliberate installation of faulty parts to generate repeat service calls. Project completion is equally problematic—multiple reviews describe incomplete diagnostics, repeated failures to identify root causes (leaks), and work that required expensive corrections by competitors. Professionalism shows mixed signals: one positive mention of politeness and knowledge, but countered by rudeness, dishonesty, and apparent indifference to customer concerns. The single positive 5-star review (July 2024) is outweighed by five 1-star reviews spanning 2018–2024, indicating a persistent pattern rather than isolated incidents. Read less