Scanlon Plumbing Services

The reviews analyzed for Scanlon Plumbing Services reveal a significant divide in customer experiences. A recurring theme is the effectiveness of the plumbing service itself, with one reviewer mentioning a successful resolution of an under-slab leak and commending the technicians for their amicable demeanor, expertise, and thorough clean-up. This highlighted a positive aspect of the company's capa... Read more

The reviews analyzed for Scanlon Plumbing Services reveal a significant divide in customer experiences. A recurring theme is the effectiveness of the plumbing service itself, with one reviewer mentioning a successful resolution of an under-slab leak and commending the technicians for their amicable demeanor, expertise, and thorough clean-up. This highlighted a positive aspect of the company's capabilities when it comes to actual plumbing work. In contrast, the negative review strongly criticizes the customer service aspect, particularly focusing on the attitude and honesty of the person managing phone communications. The reviewer describes this staff member as rude, hostile, and deceitful, accusing them of making false promises regarding appointment scheduling and exhibiting unprofessional behavior. The customer expresses frustration about the lack of integrity and reliability in service delivery! From the reviews, it can be concluded that while there are strengths in the technical skills of the plumbing staff, serious improvements are necessary in customer service practices. A common finding is that customer satisfaction seems to hinge significantly on the initial contact with the company's support staff, which could tarnish the overall experience despite satisfactory repair work performed by skilled technicians. Addressing the customer service challenges could lead to improved overall sentiments and greater client satisfaction for Scanlon Plumbing Services. Read less