Ross Plumbing And Repair Service

The first review is overwhelmingly positive, with the customer expressing gratitude for the timely help and professionalism of the employees. Phrases such as "lifesaver" and "pleasant and super professional" reflect a high level of satisfaction and trust in the service provided. This indicates that when Ross Plumbing And Repair Service delivers as expected, it creates a positive impression and pot... Read more

The first review is overwhelmingly positive, with the customer expressing gratitude for the timely help and professionalism of the employees. Phrases such as "lifesaver" and "pleasant and super professional" reflect a high level of satisfaction and trust in the service provided. This indicates that when Ross Plumbing And Repair Service delivers as expected, it creates a positive impression and potentially strong customer loyalty. In stark contrast, the second review reveals significant frustration and disappointment. The customer criticizes the high cost of service, noting a charge of $800 for what they perceived as an excessive amount for the time spent. They further mention a lack of follow-through on the part of the technician, who failed to check for leaks after completing the work. This has raised serious concerns about the thoroughness of the plumbing services provided and the perceived indifference of the staff. Explaining that another company resolved the issue for free emphasizes a concerning lack of accountability from the plumber involved. Common findings among the reviews indicate a dichotomy: while some customers are impressed by the prompt, professional service offered, others feel that the pricing is exorbitant and that the quality of workmanship is inconsistent. The negative review warns potential customers to proceed with caution, suggesting a reliance on customer support and follow-up work from other companies. The dual nature of customer experiences points to the importance of consistency in service delivery and communication for maintaining a strong reputation in the plumbing industry. Read less