Engle Services Heating & Air - Electrical - Plumbing

The reviews for Engle Services reflect a polarized sentiment. On one hand, customers appreciate the politeness and professionalism of the staff, noting that they are courteous and responsive, particularly in terms of customer service interactions. Several reviews highlight positive experiences with the office staff as knowledgeable and helpful. Customers have expressed gratitude for the assistance... Read more

The reviews for Engle Services reflect a polarized sentiment. On one hand, customers appreciate the politeness and professionalism of the staff, noting that they are courteous and responsive, particularly in terms of customer service interactions. Several reviews highlight positive experiences with the office staff as knowledgeable and helpful. Customers have expressed gratitude for the assistance provided during the service requests and have noted the company's willingness to correct mistakes. However, a significant portion of the feedback reveals deep dissatisfaction with the technical service itself, specifically regarding issues stemming from new system installations. Multiple reviewers reported ongoing problems with heating and air conditioning systems that were either not fixed adequately after service visits or that experienced complications soon after being installed. There are also mentions of delays and difficulties in obtaining necessary parts, contributing to inconvenience for the customers. Pricing is another contentious topic; some customers felt they were overcharged for services rendered, particularly when compared to quotes from other contractors. For instance, a review notes a bill over $700 for plumbing work that was seen as excessive when compared to a competitor's quote of just over $500. This sentiment exacerbates feelings of being taken advantage of, despite the initial pleasant interactions with the staff. In summary, while Engle Services does have positive aspects related to customer interaction, they face serious challenges in delivering consistent service quality, managing expectations regarding repairs and installations, and ensuring fair pricing. This dichotomy indicates that while the company has the potential for strong customer relationships, it must address the technical service issues to maintain overall satisfaction among its clientele. Read less