Caldwell & Son’s

Caldwell and Sons has a strong base of positive reviews praising fair pricing, professional demeanor, and quality workmanship across plumbing and electrical jobs. However, a recurring and significant pattern of responsiveness and scheduling failures — including no-shows, unreturned calls, rescheduled appointments, and at least one instance of hanging up on a customer — meaningfully drags down ... Read more

Caldwell and Sons has a strong base of positive reviews praising fair pricing, professional demeanor, and quality workmanship across plumbing and electrical jobs. However, a recurring and significant pattern of responsiveness and scheduling failures — including no-shows, unreturned calls, rescheduled appointments, and at least one instance of hanging up on a customer — meaningfully drags down the professionalism and project completion scores. The pricing dimension is one of the strongest, with multiple reviewers explicitly noting bills came in at or below estimate and well below competitor quotes. Experience scores are solid, with reviewers describing skilled diagnosis and competent execution, though the sample is older-skewed. The no-show and communication failures are too consistent across multiple independent reviews to dismiss, and they represent a genuine reliability risk for prospective customers. Read less