Bass Plumbing

The reviews provide a thorough depiction of a largely negative customer experience associated with Bass Plumbing, particularly under assignments from home warranty services. Key themes and observations derived from the reviews are:Communication Issues: A consistent frustration among customers revolves around poor communication practices. Customers noted that the team often failed to return calls, ... Read more

The reviews provide a thorough depiction of a largely negative customer experience associated with Bass Plumbing, particularly under assignments from home warranty services. Key themes and observations derived from the reviews are:Communication Issues: A consistent frustration among customers revolves around poor communication practices. Customers noted that the team often failed to return calls, provide updates, or inform them of scheduling changes, leading to significant delays in receiving service.Reliability and Professionalism: Many reviews expressed dissatisfaction with the reliability of Bass Plumbing. A repeated complaint was technicians either not showing up to scheduled appointments or arriving significantly late without notifying the customer. This led to several instances where customers wasted valuable time waiting for service that did not occur.Quality of Work: Numerous customers criticized the quality of the plumbing work performed. Reviews indicated that issues persisted after service calls, with some citing that repairs were ineffective and resulted in new problems or continued leaks. Customers often mentioned their experience with technicians being rushed, unable to diagnose problems accurately, or performing subpar work.Customer Service Experience: Many reviews highlighted a lack of professionalism among the staff, with specific mentions of rude behaviour from technicians. Customers described experiences where they felt dismissed or belittled during interactions.Positive Experiences: While the overwhelming majority of reviews were critical, there were a handful of positive experiences noted, particularly with individual plumbers like Raymond or Eddie, who were praised for their thoroughness and effectiveness. However, these positive experiences seem to be the exception rather than the rule.Upselling and Overcharging: Some reviews pointed to experiences where the technicians attempted to upsell services unnecessarily, leading to further distrust from customers.Repeated Problems: Customers frequently reported that after initial visits, subsequent issues would arise, requiring further visits, which compounded their frustration and dissatisfaction with Bass Plumbing Read less