Overview of Company Customer Sentiment Analysis in May
W.C. Waltman Plumbing demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by non-responsiveness to phone calls, missed appointment times (3 hours late), and hanging up on customers. Project completion is the most damaging factor, with evidence of abandoned work, incomplete jobs lasting weeks beyond promised timelines, and failure to honor call... Read more
W.C. Waltman Plumbing demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by non-responsiveness to phone calls, missed appointment times (3 hours late), and hanging up on customers. Project completion is the most damaging factor, with evidence of abandoned work, incomplete jobs lasting weeks beyond promised timelines, and failure to honor callbacks. Pricing is substantially above market rate with one customer charged $374.50 for one hour of work versus competitor estimates of $99-$200 for identical services. The single positive mention (quick response and fair pricing from Enos Treece in 2016) is heavily outweighed by multiple severe complaints spanning 2015-2017, and the company appears to be defunct or non-operational as of the most recent review. Read less