Waltman Plumbing

Customer Service and Communication: A prominent theme in the reviews is a deficiency in effective communication. Several customers mentioned repeated attempts to contact the company with no response or unreturned calls. Complaints about being ignored or hung up on highlight severe customer service issues. This breakdown in communication seems to contribute significantly to customer frustration.Pri... Read more

Customer Service and Communication: A prominent theme in the reviews is a deficiency in effective communication. Several customers mentioned repeated attempts to contact the company with no response or unreturned calls. Complaints about being ignored or hung up on highlight severe customer service issues. This breakdown in communication seems to contribute significantly to customer frustration.Pricing Complaints: Many reviewers expressed shock at the high bills for services rendered, particularly when those fees were compared to competitors providing similar work at a lower cost. This indication of perceived overcharging has left customers feeling taken advantage of and dissatisfied.Operational Concerns: Some reviews raised red flags about the company's operational status, suggesting that they may be out of business or not maintaining a physical presence. This has led to uncertainty among customers regarding the completion of services they have already paid for or are awaiting.Job Performance and Reliability: There were mixed reviews concerning the quality of work when service was performed. While one reviewer noted a satisfactory experience under the new management of Enos Treece, the overwhelming sentiment was one of dissatisfaction with incomplete jobs and delays in service. Reviewers shared experiences of prolonged home repair issues, leading to dangerous conditions left unattended.Negative Marketing Practices: A minor but notable concern among customers was the unsolicited marketing emails, which some found to be spammy and off-putting. This suggests a disconnect between customer expectations and the company's approach to marketing. In summary, Waltman Plumbing has faced severe criticism in the past month, primarily due to inadequate customer service, high pricing, operational uncertainties, and unsatisfactory job performance. While some reviews reflect positive experiences since a change in management, they are greatly overshadowed by the majority of complaints reflecting a significant need for improvement in various operational aspects of the business. Read less