Surfside Services

The recent reviews of Surfside Services reveal a divided customer sentiment. Many customers praised the expertise and professionalism of the technicians, particularly in handling plumbing and HVAC repairs. For instance, customers found the staff to be knowledgeable and expressed satisfaction with the quality of work performed, noting that they were educated throughout the service process. Several ... Read more

The recent reviews of Surfside Services reveal a divided customer sentiment. Many customers praised the expertise and professionalism of the technicians, particularly in handling plumbing and HVAC repairs. For instance, customers found the staff to be knowledgeable and expressed satisfaction with the quality of work performed, noting that they were educated throughout the service process. Several reviewers emphasized that their previous experiences with Surfside have been consistently positive, leading them to recommend the company based on their reliable service and the value for money. However, there are notable criticisms around the company's transparency in pricing and its communication practices. One recurring theme is the experience of being charged fees that some customers consider unexpected, such as the $150 service call fee mentioned by one reviewer when seeking estimates. Customers also highlighted frustrations regarding cancelled appointments without prior notification, leading to feelings of neglect and dissatisfaction with customer service. While some customers reported positive interactions and expressed trust in the company's future, others felt like they were misled by the advertising claims of free estimates, only to encounter fees later in the process. This disparity creates a potential barrier to customer loyalty, as negative experiences can overshadow positive ones. Overall, Surfside Services has garnered both commendation for their service quality and significant criticism regarding their business practices. Addressing the issues of transparency and communication could improve overall customer satisfaction and mitigate negative perceptions in the future. Read less