Surfside Heating & Cooling

The review reflects a profoundly negative sentiment towards Surfside Heating & Cooling, highlighting severe dissatisfaction with the service received. The customer describes multiple issues with their new AC unit installation, including repeated failures and property damage, emphasizing the emotional distress caused by an inadequate service experience. Overall, the review portrays Surfside as a co... Read more

The review reflects a profoundly negative sentiment towards Surfside Heating & Cooling, highlighting severe dissatisfaction with the service received. The customer describes multiple issues with their new AC unit installation, including repeated failures and property damage, emphasizing the emotional distress caused by an inadequate service experience. Overall, the review portrays Surfside as a company that has not met customer expectations, leaving the reviewer frustrated and disappointed. In the detailed sentiment analysis, it is clear that the reviewer feels a strong sense of betrayal regarding the quality of the installation and the resultant damage to their home. Key phrases indicate a lack of competence in the installation process, which they believe led to significant problems, including leaks that affected the structure of their home. Moreover, the reviewer expresses frustration over the aftermath of the installation, noting the refusal to clean up as well as the additional damage left unaddressed. Emotional language such as "worst experiences" and "not happy by ANY MEANS" emphasizes the distress felt by the customer. Common findings from this review highlight a critical failure in service quality and customer care. Issues with installation, poor cleanup, and lack of effective communication or resolution for problems presented contribute to an overall negative assessment of the company's reliability and professionalism. The review indicates that Surfside Heating & Cooling has a daunting reputation to mend based on this particular experience, suggesting that potential customers may want to approach their services with caution. Read less