Roto-Rooter Plumbing & Water Clean-up

This contractor's reviews are overwhelmingly negative across all four scored dimensions, with only 3 of 13 reviews being positive. Professionalism is a major pain point, with multiple reviewers citing no-shows, failure to return calls, rude managers, technicians arriving without notice, and poor customer service when complaints were raised. Pricing drew heavy criticism for hidden charges, bait-and... Read more

This contractor's reviews are overwhelmingly negative across all four scored dimensions, with only 3 of 13 reviews being positive. Professionalism is a major pain point, with multiple reviewers citing no-shows, failure to return calls, rude managers, technicians arriving without notice, and poor customer service when complaints were raised. Pricing drew heavy criticism for hidden charges, bait-and-switch quoting, and billing customers for time technicians spent off-site retrieving parts. Project completion is similarly poor, with documented cases of abandoned work, unresolved follow-ups, misdiagnosis, and jobs left incomplete or done inadequately. Experience concerns are significant, including a technician who misdiagnosed a plumbing issue that cost the customer $219 for nothing, and a toilet installation that was described as poorly done and left a mess. The three positive reviews do acknowledge good service in specific instances, preventing scores from reaching zero, but they are insufficient to offset the volume and severity of negative feedback. Read less