Roto-Rooter Plumbing & Water Clean-up

Several recurring themes emerged from the reviews that highlight distinct sentiments regarding Roto-Rooter Plumbing & Water Clean-up:Professionalism and Customer Service: A subset of customers praised the professionalism of certain technicians, citing specific individuals (such as Garrett, Chipper, and Trey) for their expertise and respectful demeanor. However, a significant number of reviews poin... Read more

Several recurring themes emerged from the reviews that highlight distinct sentiments regarding Roto-Rooter Plumbing & Water Clean-up:Professionalism and Customer Service: A subset of customers praised the professionalism of certain technicians, citing specific individuals (such as Garrett, Chipper, and Trey) for their expertise and respectful demeanor. However, a significant number of reviews pointed to poor customer service, particularly related to booking and follow-up communications. Many described their experiences with customer service representatives as frustrating, noting that their concerns were often dismissed or met with cutoffs and a lack of resolution.Price and Value: Pricing was a consistent point of contention, with multiple reviewers indicating a gap between quoted estimates and final bills. Several customers felt that they were "baited and switched," where initial quotes were much lower than the final charges. This lack of transparency led many to view Roto-Rooter as overpriced and dishonest, prompting recommendations to choose other plumbing companies.Job Execution and Quality: While some reviews noted that the plumbing services provided were effective, there were numerous complaints about the quality of work performed. Critics mentioned that jobs were not carried out to satisfaction, issues were misdiagnosed, and in some cases, additional delays or errors necessitated hiring other plumbers to rectify Roto-Rooter's work. For example, one customer reported being charged for what they believed was unnecessary work after later discovering the actual problem.Scheduling and Reliability: Several reviews highlighted issues with scheduling, where technicians failed to arrive on time or did not communicate changes effectively. This led to customers feeling that their time was not respected, with some experiences resulting in significant delays or the need for additional follow-up calls to determine service times.Mixed Experiences with Referrals: Interestingly, some customers expressed relief and satisfaction with alternative or local plumbers after experiencing dissatisfaction with Roto-Rooter, suggesting a trend of seeking out independent professionals rather than relying on larger franchise operations. In summary, while Roto-Rooter has received positive feedback from certain consumers, the overall sentiment appears heavily tilted towards dissatisfaction, fueled by concerns over pricing practices, job quality, and customer service. Many reviewers stated they would not recommend the company based on their experiences, showing a significant likelihood of customers seeking out other options in the plumbing industry. Read less