Overview of Company Customer Sentiment Analysis in January
The reviews for Kelson Plumbing present a stark contrast in sentiment, with a significant portion expressing frustration and disappointment, particularly regarding communication and the quality of work performed by their technicians. Customers have voiced severe dissatisfaction about service delays, lack of professionalism, and poor execution of plumbing tasks. Conversely, there are a handful of p... Read more
The reviews for Kelson Plumbing present a stark contrast in sentiment, with a significant portion expressing frustration and disappointment, particularly regarding communication and the quality of work performed by their technicians. Customers have voiced severe dissatisfaction about service delays, lack of professionalism, and poor execution of plumbing tasks. Conversely, there are a handful of positive reviews highlighting prompt service, reasonable pricing, and skilled labor, particularly from Charlie himself. Despite these positive comments, the alarming number of negative experiences suggests a critical need for improvement in customer service and quality control within the company. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews reveal deep-rooted issues with customer service and workmanship at Kelson Plumbing. A few customers have had remarkably negative experiences, describing them as the worst service they've ever encountered. Key complaints include:Communication Issues: Multiple reviews highlight a lack of communication from technicians, particularly from a technician named Charlie, who seemed disintereste... Read more
The reviews reveal deep-rooted issues with customer service and workmanship at Kelson Plumbing. A few customers have had remarkably negative experiences, describing them as the worst service they've ever encountered. Key complaints include:Communication Issues: Multiple reviews highlight a lack of communication from technicians, particularly from a technician named Charlie, who seemed disinterested in customer inquiries and failed to provide updates or explanations regarding plumbing work. Customers expressed frustration at not being able to reach out to receive information or follow-up on their projects.Quality of Work: Many reviewers noted serious shortcomings in the plumbing work performed. Specific complaints included improper installation techniques, failure to follow customers' instructions, and overall poor workmanship leading to additional repairs needed after the initial job.Appointment Reliability: Reviews indicate a troubling pattern of missed appointments or technicians not showing up as promised. This resulted in significant delays and additional inconveniences for customers.Mixed Experiences: Despite numerous negative reviews, there are also positive remarks from a smaller group of customers who praised the service for being prompt, reasonably priced, and satisfactory. These individuals highlighted quick responses and efficient work, suggesting that when things go well, the service can be competent and responsive.Professionalism: Overall professionalism appears to be a concern with some technicians. Instances of disrespect towards customers and neglect in communication were reported, impacting customer trust and the perceived value of the service provided. In conclusion, while Kelson Plumbing does have some customers who appreciate their work, the overwhelming sentiment from recent reviews indicates significant deficiencies in communication, service reliability, and quality, suggesting an urgent need for the company to address these critical areas to improve customer satisfaction. Read less
Write a Reviews
Add Photo
Share
Save
Follow