Overview of Company Customer Sentiment Analysis in January
Hansen Super Techs has received a mix of reviews with significant positive and negative feedback. Many customers praised the promptness and professionalism of technicians and expressed satisfaction with the quality of service when they were able to receive it. However, a large number of reviews highlighted serious concerns regarding pricing practices, perceived overcharging, poor customer service,... Read more
Hansen Super Techs has received a mix of reviews with significant positive and negative feedback. Many customers praised the promptness and professionalism of technicians and expressed satisfaction with the quality of service when they were able to receive it. However, a large number of reviews highlighted serious concerns regarding pricing practices, perceived overcharging, poor customer service, and unresolved issues with repairs. Multiple customers reported feeling misled about the necessity and costs of repairs, with complaints about technicians being aggressive in upselling unnecessary services. Additionally, there are frequent mentions of inadequate responses from management to complaints, suggesting lapses in customer support. Overall, while some clients found Hansen to be competent and reliable, a significant portion of experiences tarnished the company Read less