Blackstone Plumbing & Piping

Blackstone Plumbing presents a deeply mixed picture across its review history. Older positive reviews (2012–2015) describe dependable, quality work and good communication, but two significant negative reviews raise serious concerns about incomplete repairs, failure to return for callbacks, and opaque billing practices including an alleged 11x parts markup. The most damaging pattern is the projec... Read more

Blackstone Plumbing presents a deeply mixed picture across its review history. Older positive reviews (2012–2015) describe dependable, quality work and good communication, but two significant negative reviews raise serious concerns about incomplete repairs, failure to return for callbacks, and opaque billing practices including an alleged 11x parts markup. The most damaging pattern is the project completion dimension: two separate reviewers explicitly state the work was not fixed correctly and the company either refused or failed to return promptly, forcing customers to hire others. Professionalism scores are dragged down by poor responsiveness to post-job issues and antiquated administrative practices noted in the 2018 review. The overall score is tempered by the fact that the majority of reviews are more than five years old, limiting their relevance to current service quality. Read less