Thomas Service Company

Thomas HVAC shows significant inconsistency across reviews. While some customers praise professionalism, friendliness, and responsiveness (5 positive mentions), multiple reviews document serious concerns: aggressive upselling tactics, questionable diagnostic practices, failure to complete work properly on first visit, and alleged code violations. Pricing emerges as a major weakness with complaints... Read more

Thomas HVAC shows significant inconsistency across reviews. While some customers praise professionalism, friendliness, and responsiveness (5 positive mentions), multiple reviews document serious concerns: aggressive upselling tactics, questionable diagnostic practices, failure to complete work properly on first visit, and alleged code violations. Pricing emerges as a major weakness with complaints of inflated labor rates ($360 for 30 minutes), unnecessary system replacements, and pressure-sale tactics. Project completion is undermined by incomplete diagnostics, repeat service calls for the same issue, and unresolved refund requests. Experience varies dramatically—some technicians (Juan) are praised for thoroughness, while others (Lee) are accused of being unlicensed and performing inadequate diagnostics. The company's business practices, including unsigned invoices and unresponsive management, further erode trust. Read less