Rocket City Home Repair

The reviews indicate a stark contrast in customer experiences with Rocket City Home Repair. Negative sentiments predominantly stem from issues related to reliability, communication, and the quality of work. Customers report repeated instances of Randal not showing up for scheduled appointments and an unacceptable lack of communication. One reviewer highlighted having to take matters to small claim... Read more

The reviews indicate a stark contrast in customer experiences with Rocket City Home Repair. Negative sentiments predominantly stem from issues related to reliability, communication, and the quality of work. Customers report repeated instances of Randal not showing up for scheduled appointments and an unacceptable lack of communication. One reviewer highlighted having to take matters to small claims court after many failed attempts to get a refund for an uncompleted job, showcasing significant frustration and distrust. Moreover, several customers express dissatisfaction with the quality of work, particularly relating to painting jobs, where they felt Randal lacked the necessary skills and knowledge. Delays in job completion were also a common complaint, with one reviewer stating that a job that should take a few days took three weeks. Conversely, there are positive reviews that focus on Randal's competitive pricing, ability to assist without charge for minor tasks, and professional demeanor. Customers appreciated the quick response times and the effort put forth in urgent circumstances, like HVAC repair during severe weather. Overall, the reviews paint a picture of a business that offers great value and has the potential for excellent service but is marred by reliability issues and inconsistent quality, leading to a mixed overall impression. Customers appear torn between the appeal of affordable rates and the frustration of unmet expectations. Read less