Jackson Plumbing, Heating & Cooling

Jackson Plumbing demonstrates strong professionalism (82.5) with consistent praise for punctuality, courteous staff, and professional demeanor across 48 reviews. Technical experience scores well at 80.0 based on 26 mentions of skilled workmanship. However, the company is significantly undermined by severe pricing concerns (52.0 across 28 mentions), with numerous customers reporting charges 2-4x hi... Read more

Jackson Plumbing demonstrates strong professionalism (82.5) with consistent praise for punctuality, courteous staff, and professional demeanor across 48 reviews. Technical experience scores well at 80.0 based on 26 mentions of skilled workmanship. However, the company is significantly undermined by severe pricing concerns (52.0 across 28 mentions), with numerous customers reporting charges 2-4x higher than competitors for identical work, aggressive upselling, and lack of transparent estimates. Project completion scores 75.5 on 32 mentions, reflecting mixed outcomes including callback issues, incomplete diagnoses requiring multiple visits, and at least one major water damage incident. The company's acquisition by Ace Hardware is noted negatively in recent reviews. Read less