Dean And Son Plumbing

Overall, most reviews convey a positive sentiment toward Dean And Son Plumbing, with several customers expressing strong satisfaction with the quality of work completed and the professionalism of the technicians, particularly Justin. Customers appreciated the urgency and expertise shown in resolving complicated plumbing issues, with several instances where technicians went above and beyond what wa... Read more

Overall, most reviews convey a positive sentiment toward Dean And Son Plumbing, with several customers expressing strong satisfaction with the quality of work completed and the professionalism of the technicians, particularly Justin. Customers appreciated the urgency and expertise shown in resolving complicated plumbing issues, with several instances where technicians went above and beyond what was required, like willingly installing additional fixtures without charge. This has contributed to a strong trust and loyalty amongst many customers, who express a willingness to recommend the company. However, there were notable issues reported by some clients that detracted from the overall positive sentiment. A recurring theme in the criticism involves poor communication and missed service appointments. One customer detailed a frustrating experience where an appointment scheduled in advance was canceled without adequate follow-up, resulting in significant inconvenience. Such instances highlight a gap in reliability that could potentially undermine the positive reputation the company has built through its skilled technicians. Overall, while Dean And Son Plumbing has certainly earned a loyal customer base and boasts high-quality service when it is rendered, addressing the concerns regarding scheduling and communication could help strengthen their standing, turning mixed experiences into uniformly positive ones. Read less