Crouch & Sons Plumbing

Analyzing the reviews reveals several key themes regarding customer experiences with Crouch & Sons Plumbing. A significant concern among clients revolves around pricing, with multiple reviewers expressing frustration over high charges for seemingly simple tasks. Examples include charging $361 to change out a purchased faucet and $110 for a brief inspection that required no extensive work. Customer... Read more

Analyzing the reviews reveals several key themes regarding customer experiences with Crouch & Sons Plumbing. A significant concern among clients revolves around pricing, with multiple reviewers expressing frustration over high charges for seemingly simple tasks. Examples include charging $361 to change out a purchased faucet and $110 for a brief inspection that required no extensive work. Customers also noted the practice of starting the billing clock upon arrival rather than at the beginning of actual work, contributing to feelings of being overcharged. On the other hand, a counter-narrative emerges, highlighting the company's competence and value in comparison to competitors. Several reviewers expressed gratitude for honest assessments of plumbing conditions and praised the effective resolution of plumbing issues at a fraction of the cost quoted by other firms. This indicates that while some customers feel the pricing is unjustified, others recognize a fair value proposition for certain services rendered. Employee professionalism and responsiveness were also highlighted positively in some reviews. Clients appreciated the prompt service and the skill of the workers who performed the jobs, enhancing the overall impression for those who had satisfactory experiences. A common note of caution from reviewers is the payment method Read less