Standard Heating, Cooling & Plumbing

The majority of the reviews express a level of dissatisfaction towards Standard Heating, Cooling & Plumbing, especially in relation to service cost and the sales practices employed by technicians. Several customers have pointed out instances where they felt pressured to accept additional services or replacements that may not have been necessary. In particular, the observation that technicians migh... Read more

The majority of the reviews express a level of dissatisfaction towards Standard Heating, Cooling & Plumbing, especially in relation to service cost and the sales practices employed by technicians. Several customers have pointed out instances where they felt pressured to accept additional services or replacements that may not have been necessary. In particular, the observation that technicians might earn commission by upselling repairs has led to suspicions among customers, creating a sense of mistrust. However, there are also positive testimonials highlighting individual technicians' dedication, courtesy, and efficiency, which contribute to some customers' loyalty to the company over the years. The recurring mention of responsive customer service, particularly from specific technicians, suggests that while systemic issues may exist, many employees strive to provide quality service. The contrast in reviews indicates a need for Standard Heating, Cooling & Plumbing to improve communication about pricing and service expectations, particularly for new customers who may not be familiar with the company's practices. Additionally, concerns over elderly customers and their treatment imply a need for sensitivity training when dealing with vulnerable clientele. Engaging more directly with customer feedback could help rebuild trust and enhance overall satisfaction going forward. Read less