K & S Plumbing Services

The reviews for K & S Plumbing Services reveal a troubling pattern of customer dissatisfaction, characterized by several recurring themes:Service Reliability: Many customers reported unreliable service, including missed appointments and technicians arriving without adequate prior notice. Complaints highlight a lack of punctuality and a concerning trend where technicians would either fail to show u... Read more

The reviews for K & S Plumbing Services reveal a troubling pattern of customer dissatisfaction, characterized by several recurring themes:Service Reliability: Many customers reported unreliable service, including missed appointments and technicians arriving without adequate prior notice. Complaints highlight a lack of punctuality and a concerning trend where technicians would either fail to show up or leave without completing the job, thus forcing customers to reschedule.Poor Customer Service: A significant number of reviews reflect negative experiences with customer service representatives. Reviewers describe staff as unhelpful, rude, and dismissive when addressing concerns related to service failures. A consistent complaint is the inability to reach a supervisor or owner for resolution, causing considerable frustration among customers.Unexpected Charges and Estimates: Numerous reviews express dissatisfaction with the costs associated with service. Customers frequently mention surprising charges, often after technicians assess the situation. This includes scenarios where simple repairs led to exorbitant recommendations for major replacements or repairs, which many later found to be unnecessary when seeking second opinions from other plumbers.Lack of Follow-Through: There are numerous instances of customers feeling abandoned after initial contact. Many expressed frustration over unreturned calls and failure to follow through on promised reparative actions. In situations where work was incomplete or done improperly, customers often found themselves left without resolution.Competence of Technicians: While there are some isolated mentions of capable technicians, the overall sentiment leans towards allegations of incompetency. Customers reported technicians providing incorrect diagnoses, overlooking issues, and executing poor-quality work, which necessitated hiring additional professionals to rectify the initial problems caused by K & S Plumbing.Association with Home Warranty Providers: Many reviews indicate that K & S Plumbing is utilized through home warranty companies. This has led to additional frustration for customers who feel trapped into using this service due to the constraints of their warranty agreements. Several reviewers have recommended others to avoid K & S Plumbing when filing home warranty claims, based on their negative experiences.Escalating Issues: A recurring narrative in customer feedback is the escalation of simple plumbing issues into costly complications, largely due to K & S Plumbing Read less