Iron Mountain Drains & Plumbing

Service Quality and Expertise: A recurring theme in the reviews is the dissatisfaction surrounding the technicians' competence. One customer vividly described a technician who struggled with a standard upflush basement toilet, relying on a manual rather than demonstrating expertise in plumbing. The sentiment reflects a general view that some technicians lack the necessary skills, leading to a fai... Read more

Service Quality and Expertise: A recurring theme in the reviews is the dissatisfaction surrounding the technicians' competence. One customer vividly described a technician who struggled with a standard upflush basement toilet, relying on a manual rather than demonstrating expertise in plumbing. The sentiment reflects a general view that some technicians lack the necessary skills, leading to a failure in effective problem resolution.Customer Service Issues: Multiple reviews indicate poor communication and customer service from Iron Mountain Drains & Plumbing. Many clients reported challenges in scheduling appointments, as seen in one review where the customer experienced cancellations and delays. Additionally, customer complaints about how the company handled their feedback further worsen perceptions of professionalism. The owner Read less