Aux Home Services

Communication and Reliability: A recurring theme among reviews is the company's failure to communicate effectively and reliably. Multiple customers reported no-shows for scheduled appointments, last-minute cancellations, and a lack of timely updates regarding service delays. This inconsistency frustrated customers, leading to feelings of wasted time and distrust in the company's scheduling prac... Read more

Communication and Reliability: A recurring theme among reviews is the company's failure to communicate effectively and reliably. Multiple customers reported no-shows for scheduled appointments, last-minute cancellations, and a lack of timely updates regarding service delays. This inconsistency frustrated customers, leading to feelings of wasted time and distrust in the company's scheduling practices.Pricing Practices: Several customers noted that Aux Home Services employed questionable pricing tactics. Experiences included being charged high fees for basic services and not being informed of additional charges upfront. There were numerous instances where customers felt they were being upsold on services that were either unnecessary or overpriced, creating a sense of being ripped off. One customer even mentioned a shocking escalated price for a relatively minor service request, contributing to feelings of being taken advantage of.Service Quality: While a handful of technicians received praise for their professionalism and expertise, the overall sentiment regarding service quality was low. Many reviews described technicians offering diagnoses that led to expensive repairs when, according to follow-up opinions, the problems were either misrepresented or exaggerated. Customers felt they were often being sold new equipment when simpler solutions were available. Complaints about poor workmanship and incomplete services further emphasized dissatisfaction with how repairs and maintenance were handled.Customer Care and Support: Customers voiced disappointment in the company's handling of complaints and service follow-ups. Instances of ineffective response to urgent service requests, especially in emergency situations, highlighted a lack of urgency and customer care from the company's leadership. Individuals reported that their needs were not adequately addressed, leading to further aggravation, particularly for those who had relied on Aux Home Services for years.Positive Experiences: Despite the overwhelming negativity, a few reviews mentioned positive interactions with specific technicians who were knowledgeable, courteous, and provided effective solutions. This suggests that while there may be isolated instances of good service, they are not consistently reflected across the company, pointing toward a systemic issue rather than a reflection of individual employee performance. In conclusion, the reviews of Aux Home Services indicate significant concerns regarding reliability, transparency in pricing, quality of service, and customer support. Customers who desire dependable home service options are likely to feel disillusioned with Aux and might consider alternatives based on these experiences. Read less